Frequently asked questions
Do I need to subscribe to the 24/7 help Desk in order to recieve other services?
What's the process after I sign up?
At the end of the sign up process you will be able to schedule an 'on-boarding call' with your new IT manager to go through all the finer details and make sure you're getting the support and cover that's right for you. You won't be invoiced until this phone call has happended. Our billing schedule means you will either be invoiced on the 1st or the 15th of the month depending on what works best for you and when you would like to start your cover.
What software is installed on my PC?
The key software for installation on your PC is our 'agent' software. Each PC for which you require helpdesk cover will need this agent installed. Installing the agent will also include automatic installation of our Anti Virus package. Once the agent and the Anti Virus software are both installed your PC then instantly becomes part of the BootUP PC portfolio enabling you to benefit from our 24-7 monitoring of software and hardware, 24-7 helpdesk cover, Anti Virus protection and Logmein for remote control of your PC (which you can also use yourself when out of the office).