Livedrive FAQ
Contents
How do I know whether Livedrive is running?
How do I back up a folder?
How do I check which folders are being backed up?
How do stop a folder from being backed up?
Where can I find my backed up files?
Why aren’t my files being backed up?
I’ve deleted a file, how do I get it back?
I’ve overwritten a saved file, can I recover a previous version?
How do I know whether Livedrive is running?
To check that Livedrive is running, look at the taskbar. You should see the Livedrive icon shown there, note that you may have to click the arrow to see more.
How do I back up a folder?
To back up a folder, right click it and select ‘Livedrive > Backup with Livedrive Backup’. In the following example, the folder ‘My Videos’ is being backed up.
How do I check which folders are being backed up?
You can check which folders are being backed up and remove them by right clicking the Livedrive icon in the taskbar and then clicking on Manage Backups. The green tick next to ‘Videos’ shows that the folder is being backed up.
How do stop a folder from being backed up?
In the above example we can see that the videos folder is being backed up, by clicking on the tick box it is possible to select and deselect which folders are to be backed up.
Where can I find my backed up files?
You can access the files that Livedrive has backed up by right clicking on the Livedrive icon and heading to the Web Portal, then going to ‘Backup’. As shown below, all the computers you have installed Livedrive on will appear, double-click on them to view files and folders that have been uploaded. From the Web Portal, you can download files or open documents/music/videos/images online.
Why aren’t my files being backed up?
If you have recently created or saved a file, you may notice that it hasn’t been backed up. By default, Livedrive backs up every hour however it is possible to change this. Go to Manage Backups (by right clicking the Livedrive icon) and select the Settings tab, by choosing Realtime Backup, files are backed up individually every time they are saved (note that it may take up to 5 minutes for a recently backed up file to appear in the web portal).
I’ve deleted a file, how do I get it back?
When you delete a backed up file on your computer, Livedrive will keep a copy of the file for 30 days. To retrieve a deleted file, first make sure you have adjusted your view options to show deleted files.
Once you have done this, your files should be displayed and you are then able to open them and download a copy.
I’ve overwritten a saved file, can I recover a previous version?
When Livedrive uploads a modified file, it stores a copy of the 30 most recent amendments. In the example below showing a word document, we can see that 2 versions have been uploaded, the first and current editions. There is a link to download the current version on the right hand side, and a link for the original version in the table at the bottom.
